joya best Terms and Conditions

Effective Date: 1 January, 2025

1. General Provisions

These Terms and Conditions ("Terms") apply to the use of the joya best platform and all its services. By accessing the platform or creating an account, you are considered to have accepted these Terms fully and unconditionally. If you disagree with any part of the Terms, you are requested not to use the platform.

joya best reserves the right to amend these Terms from time to time. Continued use of the platform after any changes will be taken as acceptance of the revised Terms. You are therefore advised to review this page regularly.

2. Definitions

The key terms used in these Terms are defined below:

• "Platform" means the joya best website, mobile application and all related digital services.
• "User" or "You" means any person registered on the platform or using its services.
• "Account" means the user's personal registered profile.
• "Bonus" means all promotional rewards, cashback and additional balance offered by joya best.
• "Real Money" means the user's own funds, separate from bonus funds.
• "Wagering" means the requirement to place a specified amount in bets before a bonus becomes eligible for withdrawal.
• "KYC" (Know Your Customer) means the identity verification process.

3. Eligibility and Registration

3.1 Age Requirement

Applicants must be at least 21 years old to register and participate at joya best. No one under the age of 21 may create an account. If a user registers by providing false information about their age, their account will be closed immediately and any earned bonuses will be forfeited.

3.2 Account Creation Rules

Each user may create only one account. Operating multiple accounts is strictly prohibited, and if discovered, all associated accounts will be closed. All information provided at registration — name, address, mobile number — must be accurate and up to date.

3.3 Identity Verification (KYC)

joya best may request identity verification documents from a user at any time, particularly before processing a withdrawal request. Verifiable documents such as a National ID card, passport or driving licence must be provided. Withdrawals or certain features may be restricted until verification is complete.

4. Account Responsibility

The security of your account is entirely your responsibility. Never share your login password with anyone, and always log out after using a public device. Any transaction made from your account will be treated as your own activity — claims of unauthorised access are generally not accepted.

If you notice any suspicious activity on your account, notify our support team immediately. joya best will not be responsible for any incident if it is not reported promptly.

5. Deposits and Withdrawals

5.1 Deposit Methods and Limits

Deposits at joya best can be made via bKash, Nagad, Rocket and bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit amount is ৳200. Deposits from third-party cards or accounts are not accepted — the source of the deposit must be registered in your own name.

5.2 Withdrawal Methods and Timeframes

Withdrawals can be made via bKash, Nagad, Rocket and bank transfer. The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 30 minutes to 3 hours. However, additional review may be required if KYC verification is pending or the transaction amount is unusual.

5.3 Transaction Accuracy

Once a withdrawal has been approved, it may not be possible to cancel it. Any issue related to a deposit or withdrawal must be reported to the support team within 72 hours of the request date. Disputes raised after this period may not be considered.

6. Bonuses and Promotions

6.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳15,000. For example: a deposit of ৳1,000 earns a bonus of ৳1,500, giving a total balance of ৳2,500, with a wagering requirement of ৳1,500 × 10 = ৳15,000. Bonus funds cannot be withdrawn directly — winnings from a bonus become eligible for withdrawal only after the specified wagering requirement has been met.

6.2 Weekly and Special Offers

joya best regularly offers various promotions, such as a weekly reload reward (30%, up to ৳8,000, 12x wagering), a slots festival bonus (50%, up to ৳10,000, 15x wagering) and a cricket season special offer (40%, up to ৳12,000, 10x wagering).

6.3 General Bonus Terms

• A bonus offer may be claimed once only, unless the specific terms state otherwise.
• Adding another bonus while one is already active is not possible.
• If fraud or misuse of a promotion is proven, the bonus and associated winnings will be forfeited.
• The contribution percentage of specific games may vary when calculating wagering.
• Bonuses generally expire within a specified number of days from the date they are credited.

7. Game Rules

All casino games, slots and sports betting on joya best are conducted fairly. Each game has its own rules and RTP, which can be viewed in the game lobby. Detailed information on betting limits, payout structures and special features is available in the relevant game's information section.

If a technical error causes an incorrect game result, the bet for that specific round may be voided. In such cases, the applicable bet amount will be returned to the user's account.

7.1 Sports Betting

In sports betting, the odds offered are variable and may change at any time before a match or event begins. The odds displayed at the time a bet is placed will be treated as final. If a match is cancelled or a result cannot be determined, the bet amount will be refunded.

8. Prohibited Conduct

Any of the following activities are strictly prohibited:

• Operating multiple accounts or creating an account in someone else's name.
• Misusing bonus funds or attempting to circumvent the terms of a bonus scheme.
• Intentionally exploiting any technical error or vulnerability in the platform.
• Making transactions using fraudulent payments or another person's funds.
• Using automated or bot technology to operate games.
• Harassing other users or behaving improperly towards platform staff.
• Attempting to gain unauthorised access to the platform's systems or security measures.

Any of the prohibited activities listed above will result in immediate account closure and all balances may be forfeited. In serious cases, relevant information may be passed to law enforcement authorities.

9. Account Suspension and Closure

joya best reserves the right to temporarily or permanently close an account without prior notice in the following circumstances:

• If any provision of these Terms is violated.
• If fraud or illegal activity is suspected.
• If documents are not provided within the specified time after a KYC verification request.
• If the user requests account closure.
• In cases of self-exclusion or application of protection limits under the Responsible Gaming Policy.

Users who wish to close their account may contact the support team. If a valid balance remains at the time of closure, the user will be given the opportunity to withdraw it, though this may not apply if misuse has been proven.

10. Privacy and Data Protection

How your personal data is collected, stored and used is described in detail in our Privacy Policy. That policy is considered an integral part of these Terms. joya best does not sell your personal data to third parties, though it may be shared to a limited extent with technology service providers and where required by law.

The platform uses SSL encryption to protect your transactions and personal data. For any questions about data protection, please contact our support team.

11. Limitation of Liability

joya best makes every effort to keep the platform available without interruption, but the service may be temporarily unavailable due to technical maintenance, internet outages or other circumstances beyond our control. joya best will not be liable for disruptions of this kind.

Online gambling and betting carry financial risk. Participation at joya best is entirely at your own discretion and risk. The platform does not guarantee winnings and will not be liable for financial losses arising from betting. Visit the relevant page to learn more about us and understand how the platform operates.

12. Changes to Terms and Termination

joya best reserves the right to partially or fully amend these Terms at any time. After any change, this page will be updated and the effective date will be revised. For significant changes, an effort will be made to notify users via their registered email or a profile notification.

If a user does not agree with the revised Terms, they may request account closure. Continued use of the platform after the changes will be taken as acceptance of the new Terms.

13. Contact and Support

For any questions or clarifications about these Terms, our 24/7 live chat support team is available to assist in both Bengali and English. You may also contact us by email.

Support email: [email protected]

Answers to common questions about the Terms may be found in our Frequently Asked Questions (FAQ) section, which covers general questions on accounts, payments and bonuses.