Responsible Gambling —
Protect yourself and your family
joya best believes that entertainment is truly enjoyable only when it is done in a controlled and informed way. On this page you can learn how to set gambling limits, recognise warning signs and find ways to get help.
What you need to know before playing
To open an account at joya best and take part in any casino game or sports betting, you must be at least 21 years old. This age limit is strictly enforced. Proof of age must be submitted during account verification, and if any information is found to be false, the account may be suspended immediately. Our Terms and Conditions contain full details of the age limit and all account-related policies.
Online betting or playing casino games is a form of entertainment for many people. However, for some individuals it can turn into an addiction — causing harm to family relationships, financial stability and mental health. joya best wants every member to play consciously and within their limits. That is why we provide a number of tools and information to help you stay in control.
We keep user data secure in accordance with our Privacy Policy and are always ready to help in any sensitive situation. If you have any questions, you will find many answers in our FAQ section.
Set limits for yourself
joya best gives you full control over your own play. Contact our 24/7 live chat or email directly to use any of the tools below.
Deposit Limit
Set a maximum amount on your daily, weekly or monthly deposits. Reducing a limit takes effect immediately; increasing it requires a 24-hour waiting period.
Session Time Limit
Decide how long you will play in one session. Once the set time has passed, you will be logged out automatically and receive a notification.
Temporary Break (Cooling-Off)
Suspend your account temporarily for 1 day to 6 weeks. During this period, logging in or placing bets will not be possible.
Self-Exclusion
Request to close your account for 6 months, 1 year or permanently. Attempting to open a new account while self-exclusion is active is not permitted.
Betting History Review
View your complete betting and deposit history from inside your account. Reviewing it yourself on a weekly or monthly basis is a good habit.
Contact the Support Team
To activate any tool or to discuss your situation, our support team is available 24 hours a day via live chat and email and can speak with you in Bengali.
Recognise the warning signs
If any of the following behaviours are regularly seen in yourself or someone you know, it is time to seek help.
Gambling to recover losses
The tendency to place larger bets to win back lost money — this is an early sign of addiction.
Taking money from essential expenses
Spending money meant for food, rent or family needs on gambling is a warning sign of financial trouble.
Hiding gambling activity
Concealing the amount of time or money spent gambling from family or close ones.
Feeling restless without gambling
Feeling irritable, anxious or unsettled when unable to play.
Neglecting sleep and work
Staying up late or playing during working hours, affecting professional and personal life.
Repeatedly trying to stop and failing
Wanting to reduce or stop gambling on your own but being unable to — this is a clear sign that professional help is needed.
Where to get help
Acknowledging the problem is the first step toward a solution. Seek help through any of the channels below — you do not have to face it alone.
joya best Support Team
Our 24/7 live chat and email support is available in both Bengali and English. We are here at any time, for any issue.
Family and trusted ones
Talk openly with a family member or trusted friend. The support of people close to you is the greatest strength on the road to recovery.
Professional Counselling
A psychologist or counsellor trained in behavioural addiction can help you confidentially. Contact the mental health department of your nearest government hospital.
joya best's commitment
joya best, as an entertainment platform, places the long-term wellbeing of its members above all else. We believe that a safe and informed member is our greatest asset. That is why we treat age verification, behaviour monitoring and the provision of support tools not as a business formality, but as a responsibility.
Our team regularly reviews unusual or high-risk playing patterns and contacts members directly when needed. If any member wishes to seek help on their own, we will be there without asking any questions.
- No one under the age of 21 may open an account or place a bet — this rule is completely non-negotiable.
- While self-exclusion is active, no promotional messages are sent to that person.
- Once a deposit or session limit is set, a specified waiting period applies before it can be removed.
- Any request to temporarily or permanently close an account is carried out within 24 hours.
- The support team is specially trained on responsible gambling matters and maintains confidentiality.
- If any member feels their account is not secure, they can let us know at any time.